Free Google Slides Theme and PowerPoint Template

The Customer Journey presentation template is an effective tool to help businesses understand the process that a customer goes through from the initial awareness stage to becoming a loyal advocate of the brand. The template is designed to be used in PowerPoint and Google Slides, and it features a sequence of four colored trapezoids, each representing a stage in the customer journey.

The first two trapezoids are tapering, representing the narrowing of options that a customer goes through during the attraction and curiosity stages. The next two trapezoids are expanding, representing the customer's increasing commitment and affinity towards the brand. The four arrows moving from left to right represent the customer's progression through the stages.

At the bottom of the diagram, there are human silhouettes with icons over their heads, representing the actions that a customer takes during each stage of the journey. The human silhouettes are titled Aware, Appeal, Ask, Act, and Advocate, and they are accompanied by relevant icons: an electric lamp for awareness, a magnet for attraction, a question mark for curiosity, a right arrow for commitment, and a megaphone for advocacy.

The Customer Journey template is based on the 5A model, which is a framework for understanding the customer journey. The 5As stand for Awareness, Attraction, Ask, Act, and Advocate. The first stage, Awareness, is all about making the customer aware of the brand and its offerings. The second stage, Attraction, is about creating interest in the brand and its products or services. The third stage, Ask, is about encouraging the customer to ask questions and seek more information. The fourth stage, Act, is about getting the customer to take action, such as making a purchase. The final stage, Advocate, is about turning the customer into a loyal brand advocate who promotes the brand to others.

Using the Customer Journey presentation template, businesses can map out the customer journey and identify the touchpoints where they can improve the customer experience. By understanding the customer's needs and desires at each stage of the journey, businesses can tailor their marketing and sales strategies to better meet those needs and ultimately drive more conversions and customer loyalty.

Overall, the Customer Journey presentation template is a valuable tool for businesses looking to improve their customer experience and build long-term relationships with their customers. With its clear and concise design, it makes it easy to visualize the customer journey and identify areas for improvement.

Template Features:

• - 100% editable and easy to modify
• - 2 dark and light slides to impress your audience
• - Contains easy-to-edit graphics
• - Designed to be used in Google Slides and Microsoft PowerPoint
• - PPT/PPTX format file
• - 16:9 widescreen format suitable for all types of screens
• - Includes information about fonts, colors, and credits of the free resources used.